Shipping & Delivery Policy

Last Updated: 17 August 2026

This Shipping & Delivery Policy (“Policy”) is published by Retail Pulse Labs Private Limited(CIN: U72200KA2021PTC152819), having its registered office at Site no. 1165, 5th Main Road, Sector 7, HSR Layout, Bengaluru, Karnataka – 560 102, India (“KC,” “the Company,” “we,” “us,” or “our”), and applies to all orders placed on the Kirana Club B2B marketplace (the “Platform”).

1. Serviceable Locations

Delivery is available only in select locations and pincodes as notified on the Platform from time to time. Serviceability for your delivery address is confirmed at the time of order placement. KC may add, modify, or withdraw serviceable locations at any time without prior notice.

2. Delivery Timelines

Orders are typically delivered within 2–7 business days of order confirmation, depending on your location and product availability. Any delivery timelines displayed on the Platform are indicative estimates only and do not constitute a guarantee or commitment.

KC shall not be liable for delays caused by logistics partners, weather, transport disruptions, regulatory restrictions, force majeure events, or other circumstances beyond its reasonable control.

3. Shipping Charges

Shipping and handling charges, if applicable, are displayed at checkout before you place an order. Charges may vary based on order value, weight, and delivery location, and may be revised by KC at any time. Any minimum order value or free-delivery thresholds will be as displayed on the Platform at the time of ordering.

4. Delivery, Receipt & Inspection

• You or your authorised representative must be available at the delivery address to receive the order. For Cash on Delivery (COD) orders, the exact order amount must be paid to the logistics partner at the time of delivery.
• We strongly recommend recording a clear, continuous unboxing video while opening every package. This video is mandatory for any damage, shortage, or wrong-item claim under our Refund & Cancellation Policy.
• Title and risk in the products pass to you upon delivery. KC is not responsible for any loss, damage, or spoilage occurring after delivery.
• If delivery fails because the address is incorrect or incomplete, the recipient is unavailable, or delivery is refused, the order may be cancelled and applicable shipping, handling, or redelivery costs may be recovered from you. Repeated failed or refused deliveries may result in suspension of your account.

5. Order Tracking

Order status can be tracked in the Kirana Club mobile application. Tracking information is provided on a best-effort basis and depends on updates received from logistics partners.

6. Changes to This Policy

KC may modify this Policy at any time without prior notice. The version published on the Platform at the time an order is placed will apply to that order.

7. Contact Us

For any questions about shipping or delivery, please contact: